Technical Assistance Services

Technical Assistance Services (TAS)

Emergency Technical Assistance Services (ETAS)

Provided from our fully-staffed Network Operations Center (NOC) in Amherst, VA and worldwide field offices, our technical assistance help desk is available 24x7x365 for remote diagnostics, testing, trouble shooting, problem remediation, system restoration services, remote software releases/patch administration, remote programming, and remote engineering support. Additionally, the MTS DSN NOC, located in Virginia, is integrated into the Black Box operations group and backed up by geographically disparate and redundant NOCs in Minnetonka, MN and Houston, TX. Remote support, maintenance, and alarm monitoring is also available with ETAS services (description shown under Extended Service Plans).

On-Site Emergency Field Support

Within 3 hours of notification 24x7x365, MTS provides on-site emergency field support by a certified technician at no additional cost for repair activities that cannot be conducted remotely as part of our ESP offering.


MTS offers a mixture of On-the-Job Training (OJT), Computer-Based Training (CBT), and off-site classroom training to satisfy customer training requirements.