Extended Service Plans (ESP)

Our Extended Service Plans (ESP) are multi-year contracts that provide the following services:

Warranty Services

Our standard warranty offering is a full, unlimited, twelve (12)-month warranty for all MTS-provided hardware, software, firmware, and workmanship. This includes any emergency replenishment, routine repair & return parts, and ETAS services.

Remote Support, Maintenance, and Alarm Monitoring

Through our NOC/ETAS services, MTS Remote Monitoring (RMON) continuously recognizes system faults and alarms and automatically notifies technical assistance staff as they occur. Our highly-trained technicians and engineers are ready to remotely diagnose problems and assist in problem resolution. RMON is also available as a separate service.

Repair and Return/Replacement

MTS provides repair and routine or emergency replacement/replenishment services, including spare parts, from our Amherst, VA Depot Center. Routine replacement items will operate the same as new items, where the customer receives the replacement part within 20 days of receipt of the faulty part with an average turnaround time of 5 calendar days. Emergency replacement parts are delivered within 24 hours. R/R is also available as a separate service.

ETAS Services and On-Site Emergency Field Support

ETAS services are included in the ESP plan bundle.